Colonoscopy patient chatbot and reminder service

12 million colonoscopies are performed across Europe annually. Norgine’s chatbot and reminder service helps patients understand the colonoscopy procedure and how to take their bowel preparation, assisting them with their preparation for the day.

Colonoscopy patient support chatbot


Preparation for a colonoscopy can be complicated. If patients get it wrong, their colonoscopy may be cancelled or inconclusive. By helping them get it right, we might ultimately save lives.

UK pharma brand patient chatbot

Usage by visitors

Questions in 6 months
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After exploring different options with earthware, we felt a chatbot was the most effective way to provide the 24/7 support patients need. We hope that the patient support services earthware have built for us, might help to save lives.

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Kym Jacks-Bryant

Head of Digital Centre of Excellence, Norgine

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