Preparation for a colonoscopy can be complicated. If patients get it wrong, their colonoscopy may be cancelled or inconclusive. By helping them get it right, we might ultimately save lives.
We created the first patient chatbot on a pharmaceutical brand website, “Ava” (Automated Virtual Assistant). Ava makes it easier and more convenient for colonoscopy patients to get answers to their questions, whenever they arise.
Bowel preparations have complex, precise dosing schedules, determined by the timing of the procedure. Reminding patients exactly what to do, when they need to do it is critical. We built a service that sends customised email or SMS reminders according to the patient’s unique colonoscopy schedule.