To help keep young people safe when they have thoughts of suicide.
HOPELINEUK is a helpline service from PAPYRUS, providing practical advice and support to young people with thoughts of suicide. Due to the confidential nature of the service, advisers do not take any personal or contact details from the service user, making the provision of ongoing care difficult.
We developed a unique two-way online safety plan called Hopelink, which is simple to set-up and secure. Advisors simply provide the user with two randomly generated words so that they can access and update their own safety plan. It is the first service in suicide prevention which is led by the user – they can access it without an adviser. The two-way safety plan is entirely online, meaning it can be accessed 24/7.